Born Into Pharmacy: A Prescription For Advocacy featuring Nancy A. Taylor
In this episode, Dr. Nancy Taylor discusses her journey into patient advocacy, stemming from her background as a pharmacist with a passion for personalized healthcare. Dr. Taylor emphasizes the importance of pharmacists as patient advocates and highlights her transition from behind the pharmacy counter to independent patient advocacy, driven by a desire to establish deeper connections with her patients beyond corporate demands. She shares personal anecdotes and experiences that shaped her approach, illustrating her commitment to providing relief, confidence, and control to individuals navigating the healthcare system.
As an advocate, Dr. Taylor specializes in designing personalized healthcare action plans for various clients, including busy professionals and individuals facing healthcare crises or preventive care needs. She stresses the significance of hope as a foundation for these plans, which encompass diverse elements such as medication management, lifestyle changes, and disease education. Dr. Taylor's approach is tailored to each client's unique goals and circumstances, aiming to empower them with confidence and control over their healthcare journey. She emphasizes the importance of regular medication reconciliation and collaborative communication among healthcare providers to mitigate risks associated with polypharmacy and ensure optimal patient outcomes.
Transcript
Host
Dr. Nancy, thank you so much for being here.
Dr. Nancy A Taylor
Thank you, John. I'm really excited to visit with you this afternoon.
Host
Me too. I, uh, I would love to kind of jump in and you have a, a bit of a unique, um, kind of entry into the advocacy space, you know, coming in from, from the pharmaceutical world, do you want to kind of go into where you discovered advocacy and how you decided to kind of go down that road?
Dr. Nancy A Taylor
So pharmacists are considered an advocate of their patients. When you're in healthcare, you kind of just take on that role. And I consider pharmacy to be the heart of our healthcare system. Everything funnels through there. Whether you're between the doctors and patients, the hospital system, everything will funnel through pharmacy. And so we get our finger on that heartbeat.
Host
I just need to...
Host
We're almost there.
Host
Yeah.
Dr. Nancy A Taylor
And as the pharmacist, we have been doing these healthcare action plans in our consulting from day one. That's what we're taught about. So all of these years that I have been working with my patients and we outline where to go from here, and maybe things we're gonna try or not, and talk about what doctor's appointments are, we're setting them up on these plans for success just through our one-on-one counseling.
Host
then.
Host
And we're going to be having a great time. Maybe we'll get a little bit more time out your lives. Thank you.
Host
Yeah.
Dr. Nancy A Taylor
So it has been in the blood since the beginning, and now it was an easy transition to move from behind the bench to in front of the bench. And that push to shove finally came when I had clients saying to me, patients at the time, I would see them outside of the pharmacy, and they would say,
Host
Thanks.
Host
And, I guess, you see, we should say bye.
Dr. Nancy A Taylor
And I thought about saying, hi, but you just look too busy. And it just broke my heart. I was like, no, I'm really here for you. You're the reason I'm here. I want to talk with you. I want to know how things turned out with the family vacation that you took, or how are you doing on these changes that we've made? Show me pictures of the grandkids, your new grandbaby. You need to have those connections. And I, when...
Host
Why you smell this food?
Host
Thank you.
Dr. Nancy A Taylor
When I started to realize that those connections were fading and my corporate demands were increasing, it was no longer for me. I knew that I needed to be able to devote the time and really step into a collaborative union with my patients. So that's when I decided to make that move over into advocacy, independent patient advocacy.
because I'm bringing along this unique perspective of pharmacy and how to maneuver through our healthcare system. So that's kind of where the background comes and what made that transition and what allows me to be unique in the advocacy world.
Host
Thank you.
Host
Yeah, you mentioned the corporate demands. Do you want to talk a little bit more about that? Was it a time issue? Kind of what kind of demands made that so hard to have that connection you were craving?
Dr. Nancy A Taylor
The biggest demand, and you'll find this across the board, I think came with COVID. I worked in community pharmacy at the time, and our time became limited. And the fact that we couldn't be always face to face with our patients anymore. And then we kind of lost some of them through the cracks. And then when we became...
Host
Okay.
Host
Thank you.
Host
And.
Dr. Nancy A Taylor
the immunizers, then we had demands of the demand was immunized. So then those that also had all of these other conditions or missed other immunizations or anything like that, you know, they kind of got pushed to the side and I don't think it was intentional. I see it happened all across healthcare. It just did because COVID demanded so much from everybody.
Host
And they had hands of a kind of like, no. And they had 24 hands. They had 24 hands. For this one, they had a hand.
Host
and hold the notes.
Dr. Nancy A Taylor
And when that kind of hit on top of everything else, I thought I am not serving my patients to my fullest this way. So I need to step away from here.
Host
Yeah, that makes perfect sense. So is independent patient advocacy something you just started from in front of the bench kind of recently with COVID or did you kind of dabble in it beforehand?
Dr. Nancy A Taylor
So I dabbled in it a little bit beforehand. I actually started my business in...
Host
This is my.
Dr. Nancy A Taylor
I guess you could say with family for, you know, it is. It is, so even though I have all of this advocacy experience with my patients, as our parents are aging, I became my ideal client. I am the child of the aging parents with health issues. And when my father-in-law,
Host
Yeah, that's how most advocates start. Yeah.
Host
Bye.
Host
Yeah.
Dr. Nancy A Taylor
um, ended up needing to have some major surgery that he thought was going to be just a minor in or out, not realizing the procedure. And my family members who are, were taking care of him and you know, they were at a loss. So then, you know, I'm like, okay, let me step in and take over this and guide this whole, guide my family through this situation.
Host
And it's a lot of fun.
Dr. Nancy A Taylor
So there's been a lot of that. You know, there's also been, as we worked with our grandparents as they aged, you know, so I've been dealing with helping family members for a number of years. But it was shortly after COVID that I was like, nope, I'm incorporating the business. And then I don't care if it's free or charge right now, I'm just going to get this.
Host
And.
Host
Let's sleep.
Dr. Nancy A Taylor
behind me and then I'm opening the doors. So I really made a really hard push in a short period of time to get out there because I'm needed. I know I'm needed.
Host
me.
Host
Yeah. Yeah, absolutely. And you mentioned that you had pharmacy in your, in your blood. I, I remember our, our team before the interview, are you a second generation pharmacist?
Dr. Nancy A Taylor
I am, I am. I grew up in a little bitty town where we had the corner drug store and my father is the pharmacist. And so I grew up in that. I watched it. I was able to learn from him. He was really my mentor in moving into pharmacy and he gave me great advice and
Host
and I love you.
Host
You mean the only one?
Dr. Nancy A Taylor
taught me along the way so that when I went off to college, I already had a really good background.
Host
Yeah, that's a huge advantage and clearly you. You clearly had a lot of affection. It's not like you ran away from your dad's profession. You ran towards it. So clearly there was a nice inspiration there too. That was nice.
Dr. Nancy A Taylor
It was a huge advantage.
Dr. Nancy A Taylor
So can I tell you a little story? Okay. So speaking of being, you know, inspired, this is my inspiration story. When I was young and I just went to work for my parents, which when you go to work for your parents, child labor laws don't matter. So they start you out as the janitor, you sweep the floors, you empty the trash. And so I did when I was pre-teen, and that's what I was doing. And...
Host
I'd love to hear stories, sure.
Host
Right? Right.
Dr. Nancy A Taylor
I would go in after school and I would work. And I would watch my dad interact with his patients. And I would see people come up to the pharmacy bench. Some of them looked dejected, some of them angry, some of them just sad. And they would hand the prescription across the counter to my dad. And as he took it, he would smile at him.
Host
And.
Host
But, okay.
Host
Thank you.
Dr. Nancy A Taylor
maybe tell a joke, you know, or open it up so they understood that he was listening. And as he just filled the prescriptions, he would just talk with them wherever they were. And, you know, he just had this innate ability to understand what they needed at that time. So when he was done with his prescription, he'd step down from the bench and he'd go over to him and he would...
have a private consultation, I would usually see he put a hand on their shoulder or, you know, some would be a hug. I would hear some laughter or, you know, see smiles. There would always be a handshake at the end. And then those same people that I watched approach the bench left the bench differently. They were smiling. They might be laughing. They, you know, had a different demeanor.
Host
Thank you.
Host
Thank you. No, no. You.
Dr. Nancy A Taylor
And I watched this time and time again. And so after one left, I went up to my dad and I asked him, I said, dad, what is this process? Because when I see those people come in and they leave so differently, what is it that you're doing? I know you can't tell me what you're doing, but what is it that you're doing? And he said to me, he says, Nancy, he says, you have to understand that your empathy, compassion,
Host
And then I'm asking, they see what is it? What is it? I mean, who is it?
Host
is.
Dr. Nancy A Taylor
and your sense of humor are just as much medication as pills and creams. And he told me, he says, you remember that we are not just dispensing medication to these people, we are dispensing hope. And that has stuck with me ever since then. And I have taken that with me all these years. I remember it when I am talking with my patients.
Host
Thank you.
Host
Now, I'm going to go ahead and turn it off. I'm going to turn it off.
Dr. Nancy A Taylor
I remember it when they've got issues or when they're happy or whatever that what I'm handing them isn't all of it. I'm part of it. So what I'm giving to them is part of their medication. And so I have said, I'm in the hope business and I take it from there because I am. I am dispensing hope in addition to all of my advocacy services. It's all...
Host
here.
Host
Yeah.
Dr. Nancy A Taylor
founded in that hope.
That's what's great.
Host
That's a great story. I love stories of people being inspired and learning. And you're right. I think that one thing that we can never use enough of, we can never get enough of in the medical space and the healthcare space is empathy and compassion. Those are key things that always make it better, always make it easier to move forward. Who do you typically help on the advocacy side? What do your clients look like?
Dr. Nancy A Taylor
So my clients look like the busy professional. And when I say that, that looks like so many different people. So these are people that are...
They're all hopers. I call them hopers. So some of these people may be ones who want to avoid a health care crisis. So I work with them to create health care action plans that help them avoid certain things. Might be doing advanced directives. It could be putting together a schedule of, or we work a lot on if-then kinds
scenarios so that they have a plan. If this happens, this is the plan. I also work with those that are currently in healthcare crisis. They come to me and I'm like, this is the crisis? Okay. So your goals are what? Out of this crisis. So we work together to create a plan. We implement that to get them from their current crisis to relief. I also have the hopers that have seen a situation.
Host
Thank you.
Dr. Nancy A Taylor
Or maybe it's a new diagnosis that they have already seen before, maybe with a family member, and they don't want to end up that same way. So for instance, here's a really good example. I had a client, Lisa. Lisa was just diagnosed with pre-diabetes, and she has watched her father, who has type 2 diabetes, it's totally uncontrolled. He has had so many problems.
and she does not want to end up where her father is. So I worked with Lisa to create a plan to bring about different outcomes, to help guide her and steer her in a direction she wants to go, and hopefully reverse it. She's in a stage where we can reverse type two diabetes. So that was the goal, that was there, because she had seen it, she knew it was possible, but that's not where she wanted. So we work with a plan to do that.
Host
Right.
Dr. Nancy A Taylor
So each one of these different types of individuals and families, because you have to remember, it's not all individual. A lot of them have that lovely family support. They're not all solo agers, even though many of them are. So it's a personal care team that we have to create and work within. And that's one of those things that I do. So that's kind of what the people...
Host
Mm-hmm.
Dr. Nancy A Taylor
are and people look like. And so everybody, their ultimate goal is to have that best quality of life, but it looks different to every one of them. But they all still have that commonality of hope. They're all hopers. It just is what is their goal. What is they hope to achieve? And that's what we work from. So we create what that hope is and we move from that, create that foundation and work from there.
Host
And you're talking a lot about personal healthcare action plans. They sound like they're just that personal. So it really depends on what someone's looking for. And, and then you make the plan from there. It's individualistic to that goal. Am I kind of understanding it right?
Dr. Nancy A Taylor
It is. It is. So like I said with Lisa, her goal was not to end up like her father. And if she could reverse that type 2 diabetes, you know, that pre-diabetic diagnosis, you know? And so we made the plan. If that's her goal, here is your personal plan to get there.
Host
Mm-hmm.
Host
And the plan would involve everything from pharmaceuticals to diet and exercise, lifestyle changes, is it?
Dr. Nancy A Taylor
It does. So, you know, a lot of those things that are in the plans are, it's a guideline that we put together that contains provider coordination, maybe care coordination. It's definitely going to have collaborative deliberation. We've got to talk through those shared decision making kinds of issues. We need to look at medication management. Do we need to have disease state education? And in Lisa's situation, we did. She didn't get all that information.
from her doctor. She just got the, oh, here's your diagnosis and I wanna put you on this drug. Okay, that happens all the time, but that wasn't her goal. She didn't wanna just have a medication thrown at her. She wanted to be able to, okay, I don't wanna go down this route. So what do I need to do to not? So there's that personalization. What is it you want to achieve?
So how are we going to achieve it? And it takes a lot of different tactics within that plan. And then we implement it. If you've got, if you want to have that, let's say for Lisa, if you want to have that diagnosis reversed in six months, okay, here's our plan. This is our goal. This is the time allotted for us to attain it. And this is what it's going to take. These tactics are what it's going to take to get there.
Now let's do them. Let's prioritize them and do them.
Host
Yeah. I like that very action, tangible solution focus that's, it's, it's exciting as opposed to kind of this inquisitive, well, maybe this and that it's kind of, it's probably empowering for someone to have a plan in black and white for them to say, this is what I'm doing now.
Dr. Nancy A Taylor
Yes.
Dr. Nancy A Taylor
It is. My goal in this is to be able to provide them with that confidence and control to navigate that situation. That's what this brings because when people are in, when they don't know and they lose that control or they feel that they are and they aren't confident in how to regain it, we all know how important that is to us. We all want to have
that control of our own body, we wanna have control of our own decisions, and that sometimes we just get really overwhelmed, we don't know where to start, we don't know what we don't know, and so then we're not sure what the steps are. So that is what I bring. I am able to give these people confidence and control with hope as their foundation of these plans so that they can move forward.
whether they choose to hire me to implement it, or they feel that they can do it themselves, that's my goal. Okay, I've been able to empower you, I've been able to give you back your control and your confidence, and it's all based on your hope, perfect. You know, that's what I'm here for.
Host
Yeah, absolutely. As a pharmacist, you might if I ask you some questions related to medicine, because I have some things that are kind of poking around in my brain. Is that something? No. Yeah, well not personally, but I mean, I notice that there's, you know, as I get older and my parents are getting older, there are a lot of medications that kind of come in and out of somebody's life.
Dr. Nancy A Taylor
Well, possibly we could see about that.
Host
What is your kind of advice for how to manage medication properly? Is, are there times where you see that people are on medications they no longer need? I found that to be the case with some family members and how do you kind of wrap your head around it? I mean, obviously I think what's the term, is it polypharmacy where you, where you have more than one or two medications that you're kind of dealing with? It's the, you know, and then they start interacting with each other. So what's a good way to kind of wrap my head around it or anyone listening for that?
Dr. Nancy A Taylor
Yes.
Dr. Nancy A Taylor
Well, that's an excellent question. And I'm glad you asked that because I could, I could preach all day on polypharmacy.
Host
Did I get it right? Is it called polypharmacy?
Dr. Nancy A Taylor
It is called polypharmacy. And what that means is that you're using multiple medications to treat the same disease state. OK.
Host
Okay. Gotcha. So if you have like, if let's say you have, I don't know, migraines and an issue with diabetes, those are different. So if you have two different medications, that's not polypharmacy. But if you're, if you're taking several medications for diabetes, that's polypharmacy. Okay. Just wanted to make sure I clarified. Got it.
Dr. Nancy A Taylor
Yes, it is. And let me preface this by saying, polypharmacy is now, in some instances, is becoming the standard of care. And the reason that's happening is because they're finding that through the mechanism of action of these drugs and using different mechanisms of action, together, they are able to treat better, all right?
Host
Mm-hmm.
Dr. Nancy A Taylor
So it's not uncommon for, let's say, a diabetic to be on an oral agent and maybe an injectable agent and also maybe insulin. All right? So they are finding that they're able to control that person's type 2 diabetes and keep their A1C down with polypharmacy of three different ones. Okay? The problem we get into is if nobody's really paying attention, maybe we end up...
Host
Mm-hmm. Uh-huh.
Host
Yeah. Wow. Yeah.
Dr. Nancy A Taylor
with two medications of that same, of that one class. And now we're having problems and nobody's really looked at it. Maybe we have a patient with dementia, beginning dementia, who the doctor changed them from one type of injectable to another, and they can't always remember, so they're injecting the previous one.
Host
Thank you.
Dr. Nancy A Taylor
They run out of it, so they start the second, or I inject this one at one time and this one at another. And so one of the best ways to always look at this is there are times of the, times of year definitely, when you should always do a medication reconciliation. And that should be at least, at least annual at your doctor's appointment, okay?
Host
Or both. Yeah.
Host
Right, that makes sense.
Host
Okay.
Host
Okay.
Dr. Nancy A Taylor
Everything should be reviewed. If you go to your doctor more often, fine, have them review it, okay? Anytime that there is an addition of a medication. All right, so it's not uncommon to have medications come in from specialists, from PCPs, maybe from an educator, a specific type licensed educator, or also, you know, your...
Host
Mm-hmm.
Dr. Nancy A Taylor
you have to take a look at too, you've got those that are dealing with the health of the body, but you also have the health of the mind. So you have psychiatry that's also prescribing. And if they are not paying attention, which it's really hard to keep up when you have so many prescribers, adding a new medication, having it checked against everything else, that doesn't happen all the time.
Host
you're taking.
Dr. Nancy A Taylor
And that's where we can run into problems. So anytime you're adding a medication, it's always good. Anytime, or when there's a transition of care. And I say that as in a transition of care is, let's say you're going from home, you've got your home meds, then you're going into the hospital. You're gonna compare that. Then you're going from hospital, maybe to rehabilitation. All right, you're gonna check that again there.
Host
So once a year or when you're adding medication and there's four
Host
Uh huh.
Mm-hmm.
Dr. Nancy A Taylor
because it's very common to lose a medication along the way and or end up with doubles because you know so anytime there is a transition you should be checking all of those medications and making sure that they're going to jive.
Host
Thank you very much.
Host
That's great advice. So once a year, or sometimes when you see your doctor more often, when you add a medication or in transition, those are the three kind of benchmarks of when you should do a full kind of reconciliation of what you're taking and make sure it, and you should do it obviously with your doctor or in your case, is that something you would do with someone as a pharmacist and an advocate or is that something
Dr. Nancy A Taylor
Absolutely. So the pharmacists are very key to that and they can catch some things that maybe doctors don't because pharmacists can take that time to do a comprehensive clinical medication review. And so we don't just throw your drugs into the, into whatever app we're using and it says, oh, we may have these interactions or we may have...
Host
Mm-hmm.
Dr. Nancy A Taylor
duplications and yeah, we're looking for that. But because we understand the disease states and we take into account all of your labs, we take into account scans, we take into account glucose readings for a length of time, blood pressure readings, we even take into account, has you had certain immunizations and some of those can interact, just how a person is gonna metabolize it. We're also looking at the age.
of metabolism because that plays a huge effect on absorption and when you actually excrete it. So there's a whole lot more that a pharmacist can do in depth and we're trained for that and we look for that. And as a pharmacist who works with seniors, I have the background in geriatric pharmacy and to be able to know what...
Host
Right.
Dr. Nancy A Taylor
I'm looking for and how that's going to change as they age. So we become really essential team members on the healthcare team because more and more providers are coming to us pharmacists for this type of review. For I don't have, I'm wondering about these things that people are telling me, my patient is telling me this.
Host
Thank you.
Dr. Nancy A Taylor
Can you please do a review on this to see if it's medication related or what are we looking at here to maybe even rule that out? So that is really becoming more and more of a popular team approach, which I'm really glad to see. So yes, and honestly, family members can reach out to pharmacists, say,
I wonder if this is what's causing my person, my spouse, to act this way. All right. I noticed this probably six months ago. I don't know if it's a new medication. I don't know what it is. Can you help me look at this? And absolutely, we'll look at it. We'll perform those reviews. We'll help either find an issue or give peace of mind that there is no issue.
Host
Yeah.
Host
That's great. You mentioned, uh, or in your bio, I read that there, that you do a lot of speaking for, and I'm kind of curious what topics, especially for employee wellness programs, kind of what kind of topics you speak about that kind of apply to, you know, a workforce. Cause this sounds so personal and so individual. How does it translate to the corporate environment?
Dr. Nancy A Taylor
I do.
Dr. Nancy A Taylor
Thanks for asking that. Yes, so what I do is, because we have this whole generation of caregiver employees, there are over 10 million caregivers, 50 and older, who are caring for their aging parents or older loved ones, but they're also still in the workforce. And 70% of that workforce
is doing this dual role. I'm the caregiver and I'm the employee. And we're finding that these employees are having to make work, care, life decisions daily. You know, they have to ask themselves today, is today going to be a day where I work or I give care? And that really affects them.
personally, there's lots of disadvantages that are happening to them, but it impacts the employer also. Anytime like for instance, on average, 3.2 days of work a month are missed by a caregiver employee. Okay, is that unpaid leave? And now they've had a huge hit to their pocketbook? Or
Did they get PTO? And now that's extra PTO that the employer has to pay. Because they're not there, they're not being productive. And their coworkers are having to pick up the slack. So we also have morale issues that happen with this. So what I do is I bring workshop solutions in through the employer to the employee.
Host
Absolutely.
Dr. Nancy A Taylor
And those workshop solutions are designed to teach these employees how to navigate the healthcare system. So for instance, you were, we were talking just a little bit earlier about the polypharmacy. All right. So polypharmacy and the hidden dangers in that older adult population is one of my signature workshops. And so I come in as an education for the employer.
Host
you
Host
Thank you.
Dr. Nancy A Taylor
speak to the employees and I teach them what to look for. I teach them how and when they need to be looking at things for their older family members. We talk about causes, we talk about causes of polypharmacy, we talk about the dangers of it, we talk about how then best can you alleviate that? How can you help make this better at home?
Because if you can make it better at home, then you can make it better for yourself at work. And we see this in that if caregivers learn how to coordinate home care, all right? I talk about that in one of my signature workshops. If they learn how to coordinate home care, great. But maybe they can be at work more often and absenteeism goes down. I teach...
Care employee caregivers, how to, with confidence and control, set up their routines at home for their loved ones. All right, so they have a control with that. They've got everything they need set, whether it's people or different situations, maybe it's certain reminders, maybe it's callers, whatever it is they need.
Host
Thank you.
Dr. Nancy A Taylor
so that they feel confident and in control in the home situation, great. Then they can be more productive and focused at work. So there we're reducing that presenteeism and we're increasing productivity, all right. I teach them to learn how to navigate and tools that they can use to reduce caregiver burnout. That's huge. So if they had experienced less caregiver burnout,
Host
Yeah.
Dr. Nancy A Taylor
then they're going to have better mental health. And it's going to improve company morale because they're much happier at work because they've learned how to take care of certain things at home.
Host
And we're going to do the clap.
Host
Yeah, I mean, it makes perfect sense to me if you, if you can make a healthier, happier workforce, they'll be more productive at work. There'll be less issues with churn. Your other workers will feel more energized because their team is whole. There aren't people missing suddenly and you have to pick up the Slack. So it helps everybody. Uh, it makes perfect sense. Yeah.
Dr. Nancy A Taylor
Yes.
Dr. Nancy A Taylor
It does. And so by teaching them, you know, and it's great that when the employer becomes part of the solution, everybody benefits. So by the employers or organizations, it can be organizations, groups, it doesn't matter. If you know, then let's work together to bring this information to your people so that they can take this home and make it work for them.
Host
Mm-hmm. Yeah.
Dr. Nancy A Taylor
Because if they can feel confident and controlled with the home environment, because that's what's causing it, they come to work, their mind is still on the situation at home. 11% of productivity is lost just because people can't stay focused at work because they're so worried about whatever the home situation is. That is huge. And so if we can get that back,
Host
Yeah, that's huge. I mean, 11%. I mean, that's huge.
Dr. Nancy A Taylor
You know, it's important to the employee and the employer. I mean, this is just two sides of the same coin, you know, when we're talking about this. But I tell you, employee caregivers don't have to choose. Do I work or do I give care? Because employers can bring in solutions. And these caregiver employees can have both.
They don't have to choose. They can have a safe and nurturing home life for them and their loved ones, and they can have a productive and rewarding career. You know, when employers step up and become part of that solution and bring that in, everybody benefits from it. Because I can tell you, there are a lot of people out there caring for an older adult. You know?
Host
Absolutely. Well, Dr. Nancy, if someone wants to have you speak at their company organization or if they want to reach out to you for some advocacy services, what's the best way for them to get in touch?
Dr. Nancy A Taylor
Two ways to get in touch with me. One, I am always available through LinkedIn. So you can message me, connect with me, whatever you'd like to do. I am Dr. Nancy Taylor on LinkedIn. Also, you can just drop me a message at nancy at drtadvocacy.com and that is drtadvocacy.com. Those are the easiest ways to get in touch with me and be happy to explore how
these workshop solutions could empower the caregiver employees.
Host
I love that you're giving, hey, just email me, just message me, it's not hey, go to my website and read 17 pages of a brochure, it's like, just reach out and connect. I love that, that's so great.
Dr. Nancy A Taylor
Yeah!
Dr. Nancy A Taylor
Exactly, reach out, connect. Let's just, you know, let's talk about it.
Host
start the conversation. Right. Exactly. Well, Dr. Nancy, thank you so much for being on the patient advocacy now podcast. It was an education and a half. I really appreciate it.
Dr. Nancy A Taylor
Well, thank you so much for having me. I could just continue to talk, but I know our time is limited. I thoroughly enjoyed this.
Host
Thank you, thank you.
