« Return to Directory
Nancy Ruffner
Nancy Ruffner
BCPA, BSW, GCCE
Nancy Ruffner BCPA Patient Advocate - Aging Expert
Nancy Ruffner
BCPA, BSW, GCCE
Nancy Ruffner BCPA Patient Advocate - Aging Expert
Advocate Location
Raleigh, NC 27608
Specialty
Decision Support
Other Services
Medical Guidance
Advocate Location
Raleigh, NC 27608
Advocate Specialty
Decision Support
Other Services
Medical Guidance
How I Can Help
1. Nancy Ruffner BCPA   Patient Advocate - Aging Expert.  www.nancyruffner.com. Offering 1:1 consulting in patient advocacy, healthcare navigation and successful aging as well as group coaching experiences for healthcare professionals.
2. NAVIGATE NC - www.navigatenc.com  My agency has remained fully operational during the COVID-19 pandemic -
Helping you to navigate the challenges that normally come with aging and chronic conditions. Simply put: Intercept clients during points of change: Medical, Legal, Financial, and Housing. Ensure continuity of care, from hospital to rehab to home (or new home). Consultancy model, education to help you learn to navigate.  Among our focuses: Long distance caregiving, when loved ones reside outside of the area and need a trusted local set of eyes and ears who understands the issues and can work on their behalf.  Moving to NC or from NC. Champion for Solo Agers ("Elder Orphans" or "Solos"). Telephonic and video conferencing available. Complimentary Consultations by appointment (so the time dedicated time and the focus on you!) for inquiries towards engagement. 

Important Information About Me
  • I am insured.
  • My geographical area of practice is NC, Triangle area. Online consulting-anywhere!.

Formal Education
Western Carolina University, Bachelor of Science in Social Work, 1979
NC State University, GCCE (Counselor Education) 2010

Why I Became a Professional Health Care Advocate
I can tell you that I've been "Inside The Kaleidoscope", too.
Armed with education and relevant work experience my sister and I thought we were the two best-equipped daughters on the planet to assist our parents as they aged. With my sister as part of the area Ombudsman office and I as a Legal/ Financial Specialist within a global EAP, we had phenomenal research capabilities and a wealth of resources at our fingertips.

What we encountered was a fragmented and complex healthcare system and soon I saw the gaping need. We struggled to oversee care coordination and ensure adequate communication among providers so as to make informed decisions. We put out fires, like when a specialist prescribed a medication considered to be dangerous in our father's condition (it was among those listed on the Beers Criteria® for Potentially Inappropriate Medication Use in Older Adults).. We fought with a Long Term Care insurance company to even get the claim initiated so that all those years of our parents' faithful payments would render funding for the care that they now needed. We researched and employed technology, created accessibility, we downsized and right-sized and helped our folks as they entered Independent Living, Assisted Living and Memory Care.

Here's an interesting part. We as sisters and caregivers and members of the Sandwich Generation, holding down professional employment and all the while spinning plates became fatigued and debilitated individuals. Grappling with home/work/life situations we found ourselves in disagreement regarding a parent's care decisions and housing. We became estranged. At one point I nearly sought to legally contest my sister's suitability as Power of Attorney. I was flying solo in support. You see, we both wanted what was best (for our dad), we just had different ways of achieving it. I get it now. In my work now you will hear me refer to this facet of caregivingas "quibbling siblings" (whether infighting, downright estrangement or even sabotage) . I've been there.

I suppose that I became a bit too verbose during all the caregiving calamity but we were meeting with success, truly navigating. Friends and professionals began to seek out my help with their circumstances and for advice. 
 
More than a few folks declared "You should really hang out your shingle." My reply for awhile was a steadfast "NO!" (no, I could never; things were still too fresh and In My Face). I loved and valued my work, and since my employer was a benefits company I was secure in them, surrounded by and with access to every benefit imaginable for health, work and life. Why would I ever want to leave that?
 
A series of events soon followed, unconnected and unsolicited signs whose result was as close to A Calling as I had ever felt. I was peppered with enough signs that I felt I must pay attention to it. So the "I could never" became the "maybe I could", and then the "could" was followed by the "I should" and finally the declaration "I will".

I've never looked back. And there's very little I would change.

Since 2013 NAVIGATE NC (the agency I founded) has become a market leader for patient advocacy services, serving as the voice of patients and their families and enabling patients to receive the highest quality care. I've gone on to teach, speak, and to provide online consulting services, helping patients and their loved ones nationwide to navigate healthcare and aging challenges.
 
I look forward, every day, to providing remedy. I thrive upon provoking thought and bringing solution. I will have our antennae up on behalf of you or your loved one, for best outcome, for safety, as support, to save you time and money. I can show you the way through The Kaleidoscope. 

Professional Organizations and Affiliations
Certified Dementia Friendly Business
Pros Helping Solos
Member, NAHAC (National Association of Healthcare Advocacy Consultants)
Member, APHA (Alliance of Professional Healthcare Advocates)
Member, HealthAdvocateX
Member, NC Coalition of Aging
Member, Greater National Advocates
NC Independent Advocates

Additional Skills & Attributes
 I bring a wealth of savvy and a ton of tenacity. I have a work ethic "to beat the band", and strong integrity not often displayed in our society today. I am a sum of my experiences and you will often hear me say that I'll bring the experiences of the 500 families I've helped along with me to help you now. 
Now offering 1:1 consulting for:
 * Patients and loved ones
 * Solo Agers
 *Adult Children with Aging Parents
 * and coaching for entrepreneurs in healthcare
www.nancyruffner.com and navigatenc.com
Contact Advocate

To contact this advocate call (919) 849-3980 or simply fill out the form below