Terms of Use
Last Updated: February 27, 2020

TERMS OF USE
PLEASE READ THESE TERMS AND CONDITIONS OF USE ("TERMS OF USE") CAREFULLY. YOUR USE OF THIS WEB SITE IS CONDITIONED UPON YOUR ACCEPTANCE OF THESE TERMS OF USE WITHOUT MODIFICATION. BY CHECKING THE BOX ACCOMPANYING THE LINK BY WHICH YOU ARRIVED AT THESE TERMS OR BY ACCESSING OR USING OUR SITES OR SERVICES, YOU AGREE TO BE BOUND BY THE TERMS OF USE AND ALL TERMS INCORPORATED BY REFERENCE. IF YOU DO NOT AGREE TO THE TERMS OF USE, DO NOT USE THE SITES AND/OR THE SERVICES.
These Terms of Use apply to your access to, and use of, the Greater National Advocates websites so please read them carefully. We reserve the right to change or modify any of the Terms of Use at any time. If we decide to change our Terms of Use, we will notify you by revising the date at the top of the Terms of Use. Your use of the Sites and/or the Services following the posting of changes or modifications to the Terms of Use will constitute your acceptance of the revised Terms of Use. If you do not agree to any amended terms, you must immediately stop using the Sites and/or Services

OUR SERVICES
Greater National Advocates (hereinafter “GNA”) is a 501(c)(3) tax exempt private foundation. GNA is a marketing and information service that provides resources for patients, families, and loved ones. We educate the public about independent patient advocacy and we provide a searchable national directory of independent advocates who may be able to assist during times of medical uncertainty. Members of the public can search the directory and contact any of the advocates to inquire about or retain their services. None of the advocates listed in the directory are employees of GNA and the advocates do not pay a fee to GNA in order to be listed. GNA does not exercise any control over any aspect of any advocate’s practice.

ADVOCATES ARE NOT EMPLOYEES OR AGENTS OF GNA
GNA does not employ the patient advocates listed in the GNA National Directory and we do not exercise any control over any aspect of any patient advocate’s practice. Users of the GNA site are solely responsible for interviewing, performing background and reference checks on, verifying information provided by, and selecting an appropriate patient advocate.

NO DIRECT SERVICES PROVIDED BY GNA
GNA is an information service and we do not perform any direct professional services for patients, families, or the general public. GNA is not a representative of or an agent for either the consumer or for any of the advocates listed in the directory and GNA does not act on either's behalf.

NO PROFESSIONAL ADVICE GIVEN BY GNA
The content (including profile listings, links, advertisements, and blogs) on GNA sites is for informational purposes only and is not intended to replace or substitute any professional, financial, medical, legal, or other advice. You should consult with an appropriately trained and licensed specialist for all concerns that require medical, legal, financial, or other professional advice.

GNA NATIONAL DIRECTORY DISCLAIMER
The decision to contact, consult, retain, or engage the services of any independent patient advocate listed in the GNA directory should be based on a thorough independent investigation of all facts and circumstances that you deem relevant and important. The patient advocates listed in the GNA Directory are not employed by GNA and we do not exercise any control over how any patient advocate provides services to the public. The information in each patient advocate profile was created and submitted by the advocate and GNA does not guarantee or make any representations regarding the competence, integrity, abilities, qualifications, quality of advice, or the ability or suitability of any patient advocate. GNA does not make referrals to patient advocates or services. Website users have complete discretion in deciding which patient advocate to retain, if any. GNA expressly disclaims, and you expressly release GNA from, any and all liability for any act or omission occasioned by the information offered or provided within or through the GNA sites and/or services.

BLOGS
For GNA Site Users: We do not undertake responsibility for screening or monitoring our bloggers' materials. The opinions expressed by the bloggers are their own and are not our opinions or endorsed by us. Bloggers who post articles to our site are not employed by GNA. Each blogger is solely responsible for the content of his or her articles. We explicitly disclaim any responsibility for the accuracy, content or availability of information found on a site that links to or from a third-party site.
For Bloggers: If you are an author of a Submission, you warrant that you will not post any materials that would (a) constitute or encourage conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate any local, state, national, or international law, including any threatening, libelous, defamatory, obscene, vulgar, pornographic, profane, or indecent messages of any kind; (b) violate or infringe upon the rights of others, including their privacy or publicity rights, or which is protected by copyright, trademark, or other proprietary rights, without first obtaining permission from the person who owns or holds that right; (c) contain a virus or other material of a destructive nature; and (d) violate any law, statute, ordinance, or regulation including but not limited to misrepresentation, fraud, deception, anti-discrimination, and/or false advertising. You grant GNA a perpetual, irrevocable, nonexclusive, worldwide, fully paid, and sublicensable license to use, disseminate, distribute, display, reproduce, post, and publish your Submission and any name, username, or likeness provided in connection with your Submission in all media formats and channels now known or later developed without compensation to you. When you post or otherwise share your Submission on or through our Sites or Services, you understand that your Submission and any associated information may be visible to others.

LINKS TO EXTERNAL WEB SITES
GNA may provide links to external Web sites ("External Web Sites"). We provide these links to External Web Sites for your convenience only. We do not control such External Web Sites; therefore, GNA is not responsible for the content of any linked site or any link contained in a linked site. Our inclusion of links to such External Web Sites does not imply any endorsement of any such third party who advertises their goods or services through the sites. We make no claim or representation regarding, and accept no responsibility for, the quality, content, nature, or reliability of External Web Sites.

INTELLECTUAL PROPERTY OWNERSHIP
All trademarks, service marks, and trade names are proprietary to GNA and our licensors. All rights, title, and interests in and to the Sites, including content, materials, trademarks, and other intellectual property contained in the Sites, vest solely in GNA and its licensors. The GNA name and any GNA products and services, slogans, or logos are either trademarks or registered trademarks of GNA in the United States and/or other countries.

PRIVACY AND CONSENT TO COMMUNICATIONS
By filling out any forms on the Sites or providing information to us, you expressly consent to being contacted by us whether by phone, mobile phone, email, mail, or otherwise. Please review our Privacy Policy to which you should refer to fully understand how we collect and use personal information.

TERMINATION
We may terminate or suspend your access at any time, with or without cause, and with or without notice. Upon such termination or suspension, your right to use the Sites will immediately cease.

CHANGES TO THE SITES AND/OR SERVICES
We reserve the right to change, modify, suspend, or cease providing the Sites and/or Services (and therefore, your access to and use of) at any time without notice.

INDEMNIFICATION
To the fullest extent permitted by applicable law, you agree to indemnify and hold GNA harmless from any claim or demand, including attorneys' fees, arising out of your use of the Sites and/or the Services or your violation of our Terms of Use, or the infringement by you of any intellectual property or other right of any person or entity.

PRIVACY POLICY/ HOW WE MANAGE GNA WEBSITE VISITOR INFORMATION
We only use information we collect to provide the services on our website that you request. We do not share or sell any personally identifiable information about website visitors.

HOW WE MANAGE GNA WEBSITE VISITOR INFORMATION
When a website visitor submits an inquiry to an advocate using the GNA National Directory contact form, the advocate receives an email letting them know the inquiry is available for them to read. The visitor inquiry is stored on a HIPAA compliant portion of the GNA Amazon AWS server. The alert that GNA sends to the advocate does not contain any personal information, it is just an alert message. The contact inquiry is available only to be read by the advocate to whom the email is directed, and the content is not available to any administrators of the GNA website. GNA does not and cannot read or retain user inquiries sent to advocates through the GNA site. GNA has no direct interaction between site visitors and any of the advocates in the directory. User information is not stored on any publicly accessible servers and therefore cannot be accessed by anyone who would use it for reasons other than your intent to find an advocate. When a website visitor calls a patient advocate using the GNA profile number listed in a GNA directory profile, the call is immediately forwarded to the phone number provided by the advocate. GNA does not and cannot listen to or monitor any phone calls or any interaction whatsoever between site visitors and any of the advocates in the directory.
We maintain logs of site usage for purposes such as to evaluate our users' interest level in areas of the website, which and how many pages they look at, how long they stay on the website, and what web browsers are used. This data is tracked in aggregate form, not at an individual user level, and is not uniquely identifying. The aggregate level data may be shared with third parties and the public.
We may use a software technology called "cookies" to create a personalized web experience for our users. Cookies cannot be used to find your name, email address, or anything that is uniquely identifying about you, unless you provide that information. We may use cookies for those applications that require us to keep track of information to customize results. If you don't have your browser set to accept cookies, certain areas of the website may not function properly. We may use third-party advertising companies to serve ads when you visit our website. These companies may use information (not including your name, address email address or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest. When you click on links and/or ad banners that take you to third-party websites, the third party may collect information about you at their web site. The third party may have its own privacy policies that differ from ours. We encourage you to read the posted privacy statement whenever interacting with any website you visit.
If a website visitor signed up to receive notifications from GNA, we may use a software technology called “web beacons” that let us know which emails have been opened by the recipients. This allows us to know how well customers respond to certain communications and the effectiveness of our marketing campaigns.

HOW WE MANAGE GNA PATIENT ADVOCATE INFORMATION
When an advocate submit a profile for listing in GNA directories, we collect information that will be used to create your profile in the directory, such as name, address, email address, as well as well as such professional information as your qualifications, certifications, the demographic region in which you practice, and your fields of specialty. We collect additional information for our records that may not be displayed as part of your directory profile. Advocate information is stored on our servers. Once an advocate is listed on the directory the information they provide is available for public consumption on our website. Advocates can edit their own information at any time by logging into our dashboard to make changes.
The materials you post on the website, such as articles, blogposts, directory information and comments, are made available to be seen and read by other users of the website. No such materials are treated confidentially. We will remove your materials from the website at your request, but we cannot give any assurances that such materials are not still available from servers maintained by others (such as search engines or proxy servers) or that others have not already downloaded and stored such materials.
The advocates listed on GNA directories have agreed to receive periodic emails from GNA. When GNA sends emails to patient advocates, we may use a software technology called “web beacons” that let us know which emails have been opened by the recipients. This allows us to know how well customers respond to certain communications and the effectiveness of our marketing campaigns.

DISCLAIMER
THE SITES AND THE SITE MATERIALS (INCLUDING ALL THIRD PARTY CONTENT), AND ALL LINKS, INFORMATION, MATERIALS, EVALUATIONS, RECOMMENDATIONS, SERVICES, AND PRODUCTS PROVIDED ON OR THROUGH THE SITES ARE PROVIDED ON AN "AS IS" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. YOU EXPRESSLY AGREE THAT USE OF THE SITES AND THE MATERIALS IS AT YOUR SOLE RISK. GNA AND ITS ASSOCIATED PARTIES (DEFINED AS AFFILIATES, SUCCESSORS, OFFICERS, DIRECTORS, SHAREHOLDERS, PERSONAL REPRESENTATIVES, AGENTS, AND EMPLOYEES) DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT AS TO THE SITES, THE SITE MATERIALS, LINKS, INFORMATION, MATERIALS, SERVICES, AND PRODUCTS AVAILABLE ON OR THROUGH ON THE SITES AND/OR SERVICES. IN ADDITION, GNA IS NOT RESPONSIBLE FOR THE PRODUCTS OR SERVICES PROVIDED BY, OR THE CONDUCT OF, ANY THIRD PARTY OR ITS AGENTS OR EMPLOYEES (EVEN IF WE HAVE INTRODUCED YOU TO SUCH PARTY OR PARTIES), INCLUDING WITHOUT LIMITATION, ANY PARTICIPATING COMMUNITY OR OTHER HEALTH CARE AND/OR ANY OTHER SENIOR HOUSING AND CARE PROVIDER, WHETHER OFFLINE OR ONLINE. NO ORAL OR WRITTEN INFORMATION FROM GNA OR ANY OTHER PARTY WILL MODIFY THIS DISCLAIMER. GNA EXPRESSLY DISCLAIMS ANY REPRESENTATIONS, WARRANTIES, OR COVENANTS THAT THE MATERIALS ON THE SITES ARE ACCURATE, COMPLETE, RELIABLE, CURRENT, OR ERROR-FREE. WHILE WE ATTEMPT TO PROVIDE YOU ACCESS SAFE FROM VIRUSES, GNA DOES NOT REPRESENT, WARRANT, OR COVENANT THAT THE SITES OR ITS SERVER(S) ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. IN NO EVENT SHALL GNA BE LIABLE TO USER FOR ANY OF THE PRODUCTS, SERVICES, CONTENT, OR INFORMATION PROVIDED THROUGH THE SITES OR OTHERWISE PROVIDED BY OR ON BEHALF OF GNA.

LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL GNA OR THE ASSOCIATED PARTIES BE LIABLE FOR ANY, SPECIAL, PUNITIVE, EXEMPLARY, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES, OR ANY OTHER DAMAGES OF ANY KIND WHATSOEVER, INCLUDING BUT NOT LIMITED TO LOSS OF USE, LOSS OF PROFITS, OR LOSS OF DATA OR OTHER INFORMATION, FOR BUSINESS INTERRUPTION, AND FOR ANY OTHER PECUNIARY OR OTHER LOSS WHATSOEVER) ARISING OUT OF OR IN ANY WAY RELATED TO THE SITES AND/OR SERVICES, OUR ACTS OR OMISSIONS UNDER OR IN ANY WAY RELATED TO THE SITES AND/OR SERVICES, OR OTHERWISE UNDER OR IN CONNECTION WITH THE SITES AND/OR SERVICES, REGARDLESS OF THE LEGAL THEORY, INCLUDING WITHOUT LIMITATION TORT, STRICT LIABILITY, BREACH OF CONTRACT, OR BREACH OF WARRANTY BY US OR ANY ASSOCIATED PARTY, AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
THE FOREGOING LIMITATIONS, EXCLUSIONS AND DISCLAIMERS OF THIS "LIMITATION OF LIABILITY" SECTION SHALL APPLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, EVEN IF ANY REMEDY FAILS ITS ESSENTIAL PURPOSE. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE AGGREGATE LIABILITY OF GNA OR THE ASSOCIATED PARTIES, WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE, WHETHER ACTIVE, PASSIVE, OR IMPUTED), OR OTHER THEORY, ARISING OUT OF OR RELATING TO THE USE OR INABILITY TO USE THE COMPLETE SITE EXCEED THE GREATER OF USD $50.00 OR ANY COMPENSATION YOU PAY, IF ANY, TO GNA FOR ACCESS TO OR USE OF THE SITE AND/OR SERVICES. THE LIMITATIONS SET FORTH IN THIS SECTION WILL NOT LIMIT OR EXCLUDE GNA OR THE ASSOCIATED PARTIES' LIABILITY FOR GROSS NEGLIGENCE, FRAUD, INTENTIONAL, WILLFUL, MALICIOUS, OR RECKLESS MISCONDUCT. SOME JURISDICTIONS (SUCH AS WASHINGTON STATE) DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CONSEQUENTIAL OR INDIRECT DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.